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Support and Training Solutions
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IHS offers ongoing support services to ensure the data is as meaningful and accessible as possible. Our commitment is to provide a collaborative approach to solutions development.
Our customer service strategy encompasses four primary goals:
- Ongoing Product Development (to meet evolving industry requirements)
- Customer-Specific Application Development (to meet customer-specific initiatives)
- Day-to-Day Product Support (custom Data view development and database support)
- Day-to-Day Technical Support
We provide various levels of training to ensure ongoing success and user adoption, including:
- Initial Training Including Contextual Managed Markets Training
- Technical Training
- Power User Training
- Business User Training
- Train-the-Trainer Training
Initial training is designed to enable beginners to use the solutions after only a few hours. At each level, IHS’ technology is intuitive, whether at the power user level, where report writers and heavy hitting data analysts are accustomed to working with data; or at the business/clinical user level where “point-and-click” functionality delivers complex analytics with ease of use.
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Overview
Support and Training